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OUR HYGIENIC PROMISE – COVID-19

• Wearing a face mask in public areas is mandatory for guests and employees in order to protect each other.

• Simple face masks can be purchased at reception desk for 2,50 Euros each.

• „Appropriate distancing“ – Information signs and desinfection are positioned at key entrances and contact areas.

• Dedicated employees are regularly cleaning and sanitizing public areas. We have increased the frequency of cleaning and disinfection of all areas with special attention to high touch points in line with recommendations from RKI.

• The breakfast area has been rearranged to adhere to social distancing measures and our team have implemented standards to guarantee the most possible safety.

• We will accompany you to your table where, once seated, you can take of your face mask. The number of people seated at one table depends on the recommendations of the RKI.

• We still offer you our popular breakfast buffet with a big variety. However we ask you for your understanding that we are serving you the food and drinks from the buffet. This is a safety measurement to avoid that you get into contact with breakfast utensils such as grippers, etc., which would be used by other guests as well.

• A partition screen at the reception desk offers additional safety.

• Room key-cards and items and reception desk are desinfected after each use.

• Hygiene is prior! All employees will receive training on Covid-19 safety and hygiene protocols with comprehensive training for our teams with frequent guest contact including our team members working in Housekeeping, breakfast, Reception.

We are committed to ensuring that all of our guests are given our genuine, warm, and caring welcome and we will continue to monitor any changes to this situation. Should you have questions, do not hesitate to ask!

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